Customer Team Lead

1 week ago

Leeds, Leeds, United Kingdom CityFibre Limited Full time
Job Description

**Job Title:** Customer Team Lead

**Company:** CityFibre Limited

**Job Type:** Full-time

**Location:** Remote (with occasional travel to Milton Keynes for training)

**About Us:

CityFibre Limited is a leading provider of wholesale connectivity services to multiple business and consumer service providers, local authorities, and mobile operators. We are committed to unlocking the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day.

**Job Summary:

We are seeking an experienced Customer Team Lead to join our team. As a Customer Team Lead, you will be responsible for leading, motivating, and developing our Customer Field Engineers. You will oversee and participate in minor civil activities, repairs, and installations on our network and the Openreach PIA network, ensuring 'on the day' issues are resolved for successful completion of right first time delivery.

**Key Responsibilities:

  • Lead a team to complete civils, repair, and installations to business and residential properties, ensuring 'on the day' issues are resolved for successful completion of right first time delivery.
  • Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards.
  • Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits.
  • Manage customer complaints and escalations from initial contact through to a positive resolution in line with CityFibre KPIs.

**Requirements:

  • Extensive, relevant experience in fibre network operations.
  • Good knowledge of fibre network infrastructure and operations.
  • Valid UK driving license with no more than 6 penalty points.
  • NRSWA LA and S1 qualifications.
  • Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation qualifications.
  • NRSWA S2, S3, S4, S5, S7, and S8 qualifications.
  • SA020 MDU Installations and SA022 Track and Locate underground Services qualifications.

**What We Offer:

  • A competitive salary of £39,000 - £54,000 depending on experience.
  • 25 days' holiday.
  • A day off on your birthday.
  • A day off to support a charity or organisation of your choice.
  • A performance-related bonus scheme.
  • Private healthcare.

**Diversity, Inclusion, and Belonging:

We are committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender, and gender identity. If there's any additional support or adjustment you require in the application process, please get in touch with us.

  • Customer Team Lead

    4 days ago

    Leeds, Leeds, United Kingdom CityFibre Limited Full time

    About the RoleAs a Team Leader at CityFibre Limited, you will play a crucial role in leading a team of Customer Field Engineers to deliver exceptional results in the installation and maintenance of our fibre network. Your primary responsibility will be to ensure that our customers receive the best possible service, and that our team is equipped to meet the...

  • Customer Team Lead

    3 days ago

    Leeds, Leeds, United Kingdom CityFibre Limited Full time

    About the RoleAs a Team Leader at CityFibre Limited, you will play a crucial role in leading a team of Customer Field Engineers to deliver exceptional results in the installation and maintenance of our fibre network. Your primary responsibility will be to ensure that our customers receive the best possible service, and that our team is equipped to meet the...

  • AML and Affordability Team Lead

    1 week ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Plus, Team Aaa is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming...

  • Data Management Team Lead

    1 week ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Plus, Team Aaa is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming...

  • Customer Service Team Lead

    7 days ago

    Leeds, Leeds, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Co-op Digital. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading and developing your team, and ensuring the smooth operation of our customer service processes.Key...

  • Customer Service Team Lead

    4 days ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    We are seeking a highly skilled Customer Service Team Lead to join Permanent Futures, a leading manufacturer of specialist equipment for the Medical industry. As the link between the customer and service department, you will play a crucial role in advancing the company as a first-choice supplier.The role involves extensive communication with external...

  • Customer Service Team Lead

    3 days ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    We are seeking a highly skilled Customer Service Team Lead to join Permanent Futures, a leading manufacturer of specialist equipment for the Medical industry. As the link between the customer and service department, you will play a crucial role in advancing the company as a first-choice supplier.The role involves extensive communication with external...

  • Customer Service Team Lead

    3 days ago

    Leeds, Leeds, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key ResponsibilitiesCustomer Service: Provide friendly, welcoming, and helpful service to...

  • Customer Service Team Lead

    3 days ago

    Leeds, Leeds, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key ResponsibilitiesCustomer Service: Provide friendly, welcoming, and helpful service to...

  • Customer Service Team Lead

    5 hours ago

    Leeds, Leeds, United Kingdom Morgan Sindall Property Services Full time

    {"About the Role": "As a Customer Service Team Lead, you will be responsible for ensuring the Hub contact centre operations deliver the required performance, while maintaining a commitment to delivering a great customer contact experience through various channels, including phone, email, video, and social media.", "Key Responsibilities": "Assessing...

  • Customer Service Team Lead

    8 hours ago

    Leeds, Leeds, United Kingdom Morgan Sindall Property Services Full time

    {"About the Role": "As a Customer Service Team Lead, you will be responsible for ensuring the Hub contact centre operations deliver the required performance, while maintaining a commitment to delivering a great customer contact experience through various channels, including phone, email, video, and social media.", "Key Responsibilities": "Assessing...

  • Team Lead

    6 days ago

    Leeds, Leeds, United Kingdom WINGSTOP UK - Regional Locations Full time

    About Wingstop UK - Regional LocationsWe are a fast-growing restaurant brand that values customer satisfaction and team excellence. As an Assistant Manager at Wingstop UK, you will play a key role in delivering exceptional customer experiences and driving business growth in our regional locations.Key ResponsibilitiesCustomer Experience: Ensure that every...

  • Team Lead

    7 days ago

    Leeds, Leeds, United Kingdom WINGSTOP UK - Regional Locations Full time

    About Wingstop UK - Regional LocationsWe are a fast-growing restaurant brand that values customer satisfaction and team excellence. As an Assistant Manager at Wingstop UK, you will play a key role in delivering exceptional customer experiences and driving business growth in our regional locations.Key ResponsibilitiesCustomer Experience: Ensure that every...

  • Senior Customer Service Team Lead

    1 week ago

    Leeds, Leeds, United Kingdom Page Personnel Full time

    About the Role:Page Personnel is seeking an experienced Senior Customer Service Advisor to join our team. As a Senior Customer Service Advisor, you will oversee a small team and be responsible for coordinating their work, providing support and coaching when necessary, and working closely with other members of the department to improve processes.Key...

  • Customer Service Team Lead

    1 week ago

    Leeds, Leeds, United Kingdom Avature Full time

    Job SummaryMaximus is a global organization that specializes in providing health and employment services to millions of people every year. As a key member of our team, you will play a critical role in delivering high-quality services that have a profound impact on people's lives.Key ResponsibilitiesProvide exceptional customer service, assisting with...

  • Senior Customer Service Planner

    1 day ago

    Leeds, Leeds, United Kingdom Venn Group Full time

    Job Summary:Venn Group is seeking a highly skilled Senior Customer Service Planner to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services.Key Responsibilities:Lead a team of customer service representatives to ensure high-quality...

  • Senior Customer Service Planner

    1 day ago

    Leeds, Leeds, United Kingdom Venn Group Full time

    Job Summary:Venn Group is seeking a highly skilled Senior Customer Service Planner to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services.Key Responsibilities:Lead a team of customer service representatives to ensure high-quality...

  • Customer Service Team Lead

    1 week ago

    Leeds, Leeds, United Kingdom Morgan Sindall Property Services Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business performance.Key Responsibilities:Lead a team of customer service representatives to...

  • Senior Customer Service Planner

    5 days ago

    Leeds, Leeds, United Kingdom Venn Group Full time

    Job Summary:Venn Group is seeking a highly skilled Senior Customer Service Planner to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of customer service representatives to ensure excellent customer service and...

  • Senior Customer Service Planner

    5 days ago

    Leeds, Leeds, United Kingdom Venn Group Full time

    Job Summary:Venn Group is seeking a highly skilled Senior Customer Service Planner to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of customer service representatives to ensure excellent customer service and...