Head of Reception Services

3 weeks ago

London, Greater London, United Kingdom Millennium Hotels UKEU - Careers Full time

Position Overview

The Copthorne Tara Hotel London Kensington is seeking a dedicated Reception Manager to oversee key areas of responsibility while supporting the Front Office management team. This role emphasizes excellence in customer service, presentation standards, revenue enhancement, and overall profitability.

Our Commitment

At Millennium Hotels & Resorts, we celebrate diversity and foster an inclusive culture where every individual feels valued and empowered to achieve their full potential. We are proud to be an equal opportunity employer.

Key Responsibilities:

  • Maintain constant communication with the Assistant Front of House Manager and Front of House Manager.
  • Engage with guests while leading the Reception team to uphold the highest standards.
  • Manage lobby traffic during peak times to address inquiries and minimize wait times, ensuring a dignified experience for all guests.
  • Provide supervisory support at the reception desk to assist staff effectively.
  • Keep accurate records of staff financial transactions and address any discrepancies promptly.
  • Assist in the daily operations, organization, and planning of Reception services.
  • Develop guest relationships and enhance client loyalty by proactively addressing queries and maintaining contact with regular guests and companies.

Benefits Package:

  • Social events, wellbeing initiatives, and team-building activities.
  • Opportunities for training and professional development.
  • Optional Cash Health Plan coverage.
  • Apprenticeship and placement opportunities.
  • Career advancement and salary reviews.
  • Interest-free Season Ticket Loan Scheme.
  • Uniform provision with laundry/dry cleaning services.
  • Complimentary meals during shifts.
  • Length of service-related holiday benefits.
  • Eye care vouchers.
  • Employee discounts on accommodation and food & beverage.
  • Life assurance coverage.
  • Referral bonuses through our Recommend a Friend Scheme.
  • And many more...

Career Development

We offer genuine opportunities for professional growth and advancement within the hospitality industry.

About the Hotel

The Copthorne Tara Hotel London Kensington is a sophisticated 4-star establishment located in the prestigious Kensington area, just a short walk from public transport. The hotel features well-appointed guest rooms, including Standard, Superior, and Club accommodations, with Club rooms offering stunning city views and exclusive lounge access for complimentary breakfast and refreshments.

Guests can enjoy a variety of dining options, including authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional fare at the Brasserie Restaurant & Bar, or a relaxing experience in our tea lounge.

About the Group

Millennium Hotels and Resorts operates a diverse portfolio of over 120 hotels globally, categorized into distinct collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection embodies its unique character and brand identity, providing real opportunities for career advancement within the industry.

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