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Welcome Service Manager
2 months ago
Job Opportunity at Portico Corporate Reception Management
About the Role
We are seeking a highly skilled and experienced Welcome Team Leader to join our team at Portico Corporate Reception Management. As a key member of our team, you will be responsible for supervising and motivating a team of 5, overseeing a welcome and helpdesk service.
Key Responsibilities
- Supervise and motivate a team of 5 to deliver exceptional service to clients and visitors
- Oversee the welcome and helpdesk service, ensuring a consistent and high-quality experience
- Assist in the supervision and development of the Welcome Team, including training and coaching
- Build and maintain excellent working relationships with colleagues across all service lines
- Take ownership of service levels across the board, ensuring seamless delivery
Requirements
- Proven experience in leading the delivery of outstanding service in a corporate and public space environment
- Strong communication and organisational skills, with a good working knowledge of Microsoft Office products
- A proven track record in achieving positive results while managing change
What We Offer
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling and information services
- Access to Choices, our discounts and benefits platform
- Our Training Academy provides excellent training and development opportunities
About Us
Portico Corporate Reception Management is a leading provider of corporate reception services. We pride ourselves on delivering exceptional service to our clients and their visitors.
