Area Operations Leader

4 weeks ago

London Greater, United Kingdom German Doner Kebab Careers Full time
Position Overview

You will take the helm of your designated area, ensuring that service standards are upheld and that the environment remains clean and welcoming. Your role is pivotal in driving sales and profitability through effective upselling techniques and exceptional guest care. It is essential to foster a motivated team atmosphere that encourages guests to return to our establishment.

Key Responsibilities

  • Operational Leadership: Manage the daily operations of a German Doner Kebab restaurant, ensuring adherence to service standards.
  • Guest Satisfaction: Guarantee that guest service aligns with company expectations and maintain high levels of customer satisfaction.
  • Complaint Resolution: Address guest complaints promptly and implement solutions to enhance their experience.
  • Quality Assurance: Ensure that only the highest quality products are served to our guests.
  • Team Management: Organize and oversee team responsibilities to ensure satisfaction for both staff and guests.
  • Training and Development: Provide structured training and guidance to team members to promote outstanding guest service.
  • Performance Evaluation: Assess team performance and provide constructive feedback to motivate and enhance productivity.
  • Inventory Management: Maintain stock levels and analyze usage to optimize resources.
  • Health and Safety Compliance: Monitor adherence to food safety and health regulations.
  • Brand Promotion: Actively promote the GDK brand within the community.
  • Positive Work Environment: Cultivate a supportive and professional workplace culture.
  • Operational Monitoring: Oversee operations and implement corrective measures as necessary.
  • Shift Management: Assume the role of duty manager on a rotational basis.
  • Team Briefings: Conduct pre- and post-shift meetings to communicate targets and share feedback.
  • Business Performance: Take responsibility for the front-of-house performance of the restaurant.
  • Adherence to Guidelines: Ensure operations comply with GDK protocols.
  • Uniform Standards: Ensure all staff adhere to company uniform policies.
  • Guest Interaction: Welcome guests and manage reservations effectively.
  • Staff Supervision: Organize and oversee the shifts of dining and counter staff.
  • Quality Control: Maintain high standards of hygiene and health safety.
  • Financial Management: Prepare cash drawers and manage petty cash as needed.
  • Team Support: Assist in various roles as required during peak times.
  • Reporting: Complete necessary daily reports at the end of each shift.
  • Training Participation: Attend training sessions and meetings as required.
  • Collaboration: Work closely with the General Store Manager to coordinate operations.
  • Stock Monitoring: Ensure stock storage areas are organized and clean.
  • Team Grooming: Ensure the team is well-groomed and ready for service.
  • Legal Compliance: Promote and adhere to all legal responsibilities associated with the business.
  • Equipment Knowledge: Maintain a good understanding of all equipment and ensure preventative maintenance is performed.
Qualifications

The ideal candidate for the Shift Leader position should possess excellent communication skills and demonstrate a strong enthusiasm for teamwork. The following qualifications are highly desirable:

  • Proven experience as a Supervisor or Duty Manager in the Food Industry.
  • Experience in managing guest services.
  • Extensive knowledge of guest care principles.
  • Proficiency in English.
  • Familiarity with POS systems and computer literacy.
  • Strong leadership and motivational skills.
  • Financial management capabilities.

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