Area Operations Leader

4 weeks ago


London Greater, United Kingdom German Doner Kebab Careers Full time
Position Overview

As the Team Leader, you will play a pivotal role in ensuring the highest standards of service and operational excellence at our establishment. Your leadership will be essential in creating a welcoming atmosphere that encourages guests to return time and again.

Key Responsibilities
  • Operational Leadership: Oversee daily operations to ensure adherence to company standards and exceptional customer satisfaction.
  • Guest Relations: Address guest concerns promptly and effectively, ensuring a positive dining experience.
  • Quality Assurance: Maintain the highest quality of food and service, ensuring compliance with health and safety regulations.
  • Team Development: Train and mentor team members, fostering a motivated and productive work environment.
  • Inventory Management: Monitor stock levels and manage inventory to optimize resources and minimize waste.
  • Performance Monitoring: Evaluate team performance and provide constructive feedback to enhance service delivery.
  • Brand Promotion: Actively promote the brand and its values, ensuring a consistent and positive image.
  • Shift Management: Organize and supervise staff shifts, ensuring adequate coverage and efficient service.
  • Reporting: Complete necessary reports at the end of each shift, maintaining accurate records of operations.
  • Collaboration: Work closely with management to align on business goals and operational strategies.

Qualifications
To be successful in this role, candidates should possess:
  • Proven experience in a supervisory role within the food service industry.
  • Strong customer service and guest care skills.
  • Excellent communication and interpersonal abilities.
  • Basic financial management skills.
  • Familiarity with point-of-sale systems and computer literacy.
  • Ability to lead and motivate a diverse team.


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