Technical Support Specialist
4 weeks ago
Position: Technical Support Specialist
Location: Swanley, Kent
Salary: £24,000 + Company Benefits
Type: Permanent
Smart Recruit IT is currently on the lookout for a dedicated Technical Support Specialist to enhance our dynamic service desk team.
In this role, you will deliver Tier 1 IT assistance to address issues assigned by the Service Desk Manager. You will be an integral part of a vibrant and proactive environment, utilizing your skills to ensure the smooth functioning of IT services.
Key Responsibilities:
- Monitor the service desk for IT-related issues by assessing incoming tickets and tracking their progress.
- Assist in the deployment of new software applications.
- Install and configure computer hardware, operating systems, and applications.
- Conduct regular system checks and maintenance to ensure optimal system performance.
Essential Skills:
- Experience in a network or IT support role.
- Solid understanding of general printing, data backup, antivirus, and security protocols.
- Ability to engage confidently with stakeholders at all levels.
- Proficient in managing service desk requests through help desk systems.
- A valid driver's license and access to a vehicle are required due to the nature of the role.
Company Benefits:
- Flexible working hours
- 25 days of annual leave
- Excellent career progression with training and development opportunities
At Smart Recruit IT, we prioritize diversity and inclusion as fundamental values. Join us in fostering an environment where talent development is inclusive, and authenticity in employer branding is celebrated.
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