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Senior Infrastructure Support Specialist

2 months ago


Swanley, Kent, United Kingdom Informed Recruitment Limited Full time
About the Role

We are seeking a highly skilled and experienced Senior Infrastructure Support Specialist to join our team at Informed Recruitment Limited. As a key member of our infrastructure team, you will be responsible for leading the support and improvement of our organisation's infrastructure service as it modernises and continues its digital transformation.

Key Responsibilities
  • Take responsibility for the operation, security, and maintenance of infrastructure and network technology
  • Provide a 2nd/3rd line support service to ensure the smooth operation of our hybrid Microsoft 365 and in-premises infrastructure
  • Deliver ongoing projects, including a desktop upgrade to Windows 11
  • Ensure the security and integrity of systems, manage network, switches, and remote access, and monitor backup routines
Requirements
  • A commercial track record as a 2nd/3rd Line Infrastructure Support Specialist
  • Desktop upgrade project experience, ideally to Windows 11
  • Microsoft Office 365 administration experience, including Exchange Online, Azure AD
  • General experience in a senior technical role providing second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment
  • LAN/WAN technology management
  • Strong networking skills
  • Experience supporting comms solutions - telephony, Teams, and mobile device management
  • Virtualisation technologies
  • Project experience in installing and configuring hardware and software
  • ITIL process and practices, with good appreciation of Incident, Problem, and Change Management
Desirable Skills
  • Windows 11 upgrade experience
  • VMware/Citrix
  • SharePoint
  • Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)
About You

We are looking for an individual with excellent communication skills, both oral and written, who is a creative and tenacious problem solver with the ability to prioritise competing commitments. You will be able to build effective relationships with stakeholders internally and with 3rd parties.

This is an exciting opportunity to join our team and contribute to the modernisation of our organisation's infrastructure service. You will have the opportunity to work on a range of projects and develop your skills and experience in a dynamic and supportive environment.