Lead Internal Communications Strategist

4 weeks ago

Workington, Cumbria, United Kingdom The City & Guilds Group Full time
Lead Internal Communications Strategist - CCO/COO

Are you an astute internal communications expert with a drive for engaging teams that interact directly with customers? Do you have a knack for crafting influential communications that propel business achievements and nurture a customer-focused environment? Join us as our Lead Internal Communications and Insights Strategist, supporting our Chief Customer Officer (CCO) and Chief Operating Officer (COO) divisions, and contribute to shaping the future of our organization.

This role offers a hybrid working arrangement, combining remote and office work. We are open to various locations for this position.

We prioritize merit in our hiring process.

We believe that diversity and inclusion enhance our organization, and it is the responsibility of everyone at City & Guilds to uphold these values. We particularly encourage applications from underrepresented ethnic minority groups and individuals with disabilities.

About the Role

In this dynamic position, you will collaborate closely with senior leaders across various departments including Marketing, Customer Success, External Communications, Product Development, Industry & Sector Specialisms, Operations, Technology, Risk & Compliance, Information Security, and Data Privacy. You will be instrumental in developing and executing internal communication strategies that align with our organizational goals, promote a unified culture, and enhance employee engagement.

Your responsibilities will include crafting clear, engaging, and motivating messages that simplify complex business information into digestible content. By fostering strong relationships with stakeholders, you will ensure our communications reflect our core values and support our mission. You will also play a vital role in managing communications during transitions, advocating for customer-centric practices, and assessing the effectiveness of our communication initiatives to promote ongoing enhancement.

About You:

We seek a seasoned communications professional with extensive experience in internal communications, especially within customer-facing, technology, and operational environments. Familiarity with the vocational and technical training sector would be advantageous but is not a prerequisite. Your ability to cultivate and sustain strong relationships with a diverse range of stakeholders is crucial, as is your proficiency in creating compelling and strategic content. You should be skilled in managing multiple projects, adhering to deadlines, and effectively utilizing digital communication tools. A passion for fostering a customer-centric culture and driving engagement is essential.

Our Story and Mission

Our vision is to create a world where everyone possesses the skills and opportunities to thrive. We assist nearly five million individuals annually in developing skills that facilitate job acquisition, career advancement, and preparation for future employment. As a charitable organization, we are proud that our efforts are focused on achieving this purpose.

Through our assessment and credentialing, corporate learning, and technical training offerings, we collaborate with our clients to deliver work-based learning programs that enhance competencies, thereby improving prospects for individuals, organizations, and society at large. We create adaptable learning pathways that support lifelong employability, as we believe everyone deserves the chance to (re)train and (re)learn throughout their lives, regardless of their starting point.

At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.

Established in 1878 by the City of London and the trade guilds of the time, we aim to help individuals, organizations, and economies develop their skills for growth.

Our extensive experience uniquely positions us to understand the evolving landscape of work and learning. We continuously adapt to develop and deliver the skills necessary for the future workplace. Today, in addition to qualifications and assessments, we provide digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy services.

Our success is driven by the people we collaborate with. We pride ourselves on offering equal opportunities to all our staff and value diversity within our inclusive culture. We recognize that a diverse workforce is essential for achieving our ambitious business objectives, and we strive to be flexible to accommodate everyone.

What We Offer

We provide the opportunity to work in an innovative, engaging, and market-leading organization with avenues to enhance your existing skills and explore new ones.

You will receive an excellent benefits package, which typically includes a competitive base salary, generous holiday allowance, pension plan, private healthcare, volunteering opportunities, and more.

Next Steps and How to Apply

If you believe this role and organization align with your aspirations, we would be eager to hear from you. Please submit your CV and complete our brief application form using the apply button.

We conduct ongoing shortlisting for our vacancies and may close a position earlier than the advertised date.

City & Guilds is a Disability Confident employer. Please inform us if you require any support or adjustments during your interview and, if successful, any accommodations needed in your role.

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