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Lead Internal Communications Strategist
3 months ago
Are you an experienced internal communications expert with a knack for engaging teams that interact directly with customers? Do you have a talent for crafting influential communications that propel business success and nurture a customer-focused culture? Join us as our Lead Internal Communications and Insights Strategist, collaborating with our Chief Customer Officer (CCO) and Chief Operating Officer (COO) divisions, and contribute to shaping the future of our organization.
This position offers a hybrid working arrangement, allowing for a blend of remote and office work. We are open to various locations for this role.
We prioritize merit in our hiring process.
At City & Guilds, we recognize that diversity and inclusion enhance our organization, and it is the responsibility of all employees to uphold these values. We particularly encourage applications from underrepresented ethnic minority groups and individuals with disabilities.
Role OverviewIn this dynamic position, you will collaborate closely with senior leaders across various departments including Marketing, Customer Success, External Communications, Product Development, Industry & Sector Specialisms, Operations, Technology, Risk & Compliance, Information Security, and Data Privacy. You will be instrumental in developing and executing internal communication strategies that align with our organizational goals, promote a unified culture, and enhance employee engagement.
Your responsibilities will include creating clear, engaging, and motivational messages that simplify complex business information into easily digestible content. By fostering strong relationships with stakeholders, you will ensure our communications reflect our core values and support our mission. You will also play a crucial role in managing communications during times of change, advocating for customer-centric practices, and evaluating the effectiveness of our communication initiatives to drive ongoing improvement.
Candidate Profile:We seek a seasoned communications professional with substantial experience in internal communications, especially within customer-facing, technology, and operational environments. Familiarity with the vocational and technical training sector would be advantageous but is not mandatory. Your ability to cultivate and sustain strong relationships with a diverse range of stakeholders is essential, as is your proficiency in developing compelling and strategic content. You should be skilled in managing multiple projects, adhering to deadlines, and effectively utilizing digital communication tools. A commitment to fostering a customer-centric culture and enhancing engagement is crucial.
Our Vision and MissionOur vision is to create a world where everyone has the skills and opportunities to thrive. We assist nearly five million individuals annually in developing skills that lead to employment, career advancement, and preparation for future opportunities. As a charitable organization, our efforts are dedicated to fulfilling this mission.
Through our assessment and credentialing, corporate learning, and technical training services, we partner with our clients to deliver work-based learning programs that enhance competencies, thereby improving prospects for individuals, organizations, and society at large. We create adaptable learning pathways that support lifelong employability, believing that everyone deserves the chance to retrain and learn throughout their lives, regardless of their starting point.
Central to our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.
Established in 1878 by the City of London and the trade guilds of the time, we aim to assist individuals, organizations, and economies in developing skills for growth.
Our extensive experience positions us uniquely to understand the evolving landscape of work and learning. We continuously adapt to provide the skills needed for the future workplace. In addition to qualifications and assessments, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy services.
Our success is driven by the people we collaborate with. We pride ourselves on providing equal opportunities for all our staff and value diversity within our inclusive culture. We recognize that a diverse workforce is essential for achieving our ambitious business objectives, and we strive to be flexible to accommodate everyone.
BenefitsWe provide the opportunity to work within an innovative, engaging, and market-leading organization, with avenues to enhance your existing skills and explore new ones.
Our comprehensive benefits package typically includes a competitive salary, generous holiday allowance, pension scheme, private healthcare, volunteering opportunities, and more.
Application ProcessIf you believe this role aligns with your skills and aspirations, we encourage you to submit your CV and complete our brief application form.
We conduct ongoing shortlisting for our vacancies and may close a position earlier than the advertised date.
City & Guilds is a Disability Confident employer. Please inform us if you require any support or adjustments during the interview process and, if successful, any accommodations needed in your role.
