Patient Experience Coordinator

7 days ago


St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full time
About the Role

We are seeking a highly skilled and experienced individual to join our Patient Experience Team as a Patient Experience Coordinator. This is an exciting opportunity to work in a dynamic and innovative environment, where you will play a key role in ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Complaints Handling: You will be responsible for receiving and managing complaints from patients and their families, ensuring that all concerns are addressed in a timely and effective manner.
  • Investigation and Resolution: You will work closely with our Complaints Resolution Manager to investigate and resolve complaints, ensuring that all necessary steps are taken to address the concerns raised.
  • Communication and Reporting: You will be responsible for communicating with patients and their families, providing updates on the progress of investigations and ensuring that all necessary reports are completed and submitted.
  • Administrative Support: You will provide administrative support to the Patient Experience Team, including data entry, document preparation, and other tasks as required.
Requirements
  • Qualifications and Experience: You will have a relevant qualification in administration or a related field, and significant experience in a similar role.
  • Skills and Knowledge: You will have excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and staff at all levels.
  • IT Skills: You will have proficiency in Microsoft Office, including Word, Excel, and Outlook, and experience with data entry and analysis.
About Us

Cambridgeshire Community Services NHS Trust is a leading provider of community health services, committed to delivering high-quality care and service to our patients. We are proud to be rated 'Outstanding' by the Care Quality Commission, and we are seeking individuals who share our passion for delivering exceptional patient care.



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