Patient Experience Advisor
2 months ago
We are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.
Key Responsibilities- Provide exceptional customer care and support to patients, carers, and stakeholders, responding to their concerns and complaints in a sensitive and confidential manner.
- Work closely with the Patient Advice and Liaison Service (PALS) team to manage and resolve complaints, ensuring that all contacts and outcomes are recorded and learning points are recognized and shared.
- Develop and maintain systems to ensure timely and high-quality responses to patient inquiries and complaints, including the compilation of documents and drafting of letters.
- Provide support with reporting of patient experience information and data analysis of themes and trends relating to surveys and complaints.
- Contribute to the development of policies and procedures related to patient experience, ensuring that they meet the needs of patients and services.
- Provide general administration and project support for the Patient Experience Team, including data entry, report writing, and other tasks as required.
- NVQ level 4 or equivalent diploma in administration or IT subject, or experience demonstrating this.
- Previous secretarial or administrative experience, preferably in a healthcare setting.
- Excellent interpersonal skills, including verbal and non-verbal communication, sensitive and accurate listening, and note-taking.
- Accurate keyboard skills and ability to communicate through IT using packages such as Microsoft Word, Excel, and Outlook.
- Excellent time management and prioritization skills.
Cambridgeshire Community Services NHS Trust is a leading provider of community health services in the East of England. We are committed to delivering high-quality, patient-centered care and are proud to have been rated 'Outstanding' by the Care Quality Commission.
We are a values-driven organization that prioritizes staff engagement and development. We believe in creating a culture that supports our staff to deliver exceptional care and service to our patients.
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Patient Experience Advisor
4 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
4 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care skills to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and...
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Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
-
Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
-
Patient Experience Advisor
2 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and stakeholders, providing...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
-
Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
-
Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
-
Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
-
Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
-
Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and representatives,...
-
Patient Experience Advisor
2 months ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of patient complaints and feedback. This involves providing efficient and confidential advice and coordination of responses to service users, carers, stakeholders, and others who contact the Trust.Main...
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Patient Experience Advisor
1 month ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of patient complaints and feedback. This involves providing efficient and confidential advice and coordination of responses to service users, carers, stakeholders, and others who contact the Trust.Main...
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Patient Experience Advisor
1 week ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleThe Patient Experience Advisor will work within the Patient Experience Team to contribute to the management of the Patient Advice and Liaison Service (PALS) as a member of the team. This involves providing an efficient and confidential day-to-day advice and co-ordination of responses to service users, carers, stakeholders, and others who...
