Account Manager

3 days ago

Swindon, Swindon, United Kingdom Integral UK Ltd Full time
Job Title: Account Manager

At Integral UK Ltd, we are seeking an experienced Account Manager to lead our national retail client and dedicated contract team. As a key member of our team, you will provide strategic, tactical, and technical operational leadership and direction to ensure 100% compliance to Account KPI's & SLA's.

Main Responsibilities:
  • Lead a Team of Site Based Contract Delivery Managers to ensure 100% compliance to Account KPI's & SLA's.
  • Maintain and enhance relevant client relationships to secure future growth.
  • Develop and implement strategic plans to drive profitable growth and improve operational performance.
  • Manage the P&L of your contracts, including sales, growth, costs, and WIP/Debt management.
  • Ensure full understanding of Contract SLA and KPI and deliver these while maintaining industry best practice.
  • Set priorities for the team to ensure task completion and coordinate work activities with others.
  • Build partnerships with clients and colleagues through open, transparent, and timely communication.
  • Present a professional image of Integral UK Ltd to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
  • Adapt management style to meet changing needs of the business or operational circumstances.
  • Manage action plans to implement any improvement initiatives.
  • Make decisions guided by policies, procedures, and business plan.
  • Communicate effectively with the team and recognize, respect, and reward the contributions and achievements of others.
  • Drive and encourage development of self and others through learning and on-the-job experience.
Personal Qualities and Experience:
  • Managerial experience at Contract/Account Manager or above within technical and/or hard services is essential.
  • A proven track record in the retail sector with excellent knowledge of the industry market.
  • Ability to work effectively within a matrix management structure.
  • New business hunter qualities as well as very strong account management skills.
  • Able to build positive relationships with clients to speedily resolve day-to-day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
  • Excellent interpersonal, written, and verbal communication skills.
  • Self-motivated and capable of leading and inspiring a national team.
  • Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Essential Qualifications:
  • Industry-relevant qualifications.
  • IOSHMS.
  • Competent working knowledge of M&E or Fabric disciplines.

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