Client Relations Specialist

3 weeks ago


Basingstoke, Hampshire, United Kingdom Hays Business Support Full time £28,000
Position Overview

Join a prestigious organization recognized for delivering exceptional products and services as a Client Relations Specialist. You will become part of a professional, stable, and welcoming team dedicated to excellence.

Key Responsibilities
  • Assist customers with their orders through various communication channels including telephone, email, live chat, and an online ticketing system.
  • Accurately manage customer orders and inquiries in accordance with service level agreements (SLAs).
  • Ensure optimal service delivery by keeping customers informed about their order status.
  • Foster professional relationships with both internal teams and external partners.
  • Escalate issues to senior team members when necessary.
  • Adhere to industry standards and company values by providing outstanding customer service, thereby enhancing customer satisfaction and encouraging repeat business.
Candidate Profile

Our client is looking for a skilled and engaging individual who is eager to advance their career within a leading organization in the market.

The ideal candidate will possess:

  • Exceptional communication abilities.
  • Proficiency in IT systems.
  • A genuine enthusiasm for delivering excellent customer support.
Employment Details

This is a permanent, full-time position with a standard workweek from Monday to Friday, offering a competitive salary along with additional benefits.

Hays Business Support operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

By expressing interest in this position, you acknowledge acceptance of the terms and conditions, privacy policy, and disclaimers available on our website.



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