Client Support Specialist

4 weeks ago

Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £23,500

Join Our Team as a Client Support Specialist

We are excited to announce an opening for a dedicated Client Support Specialist at Castle Trust Bank, a pioneering fintech institution.

Since our establishment as a fully authorized bank, we have been committed to delivering exceptional financial solutions, including specialized property mortgages, retail finance options, and savings accounts tailored to meet diverse customer needs.

Our retail finance division collaborates with retailers across the country, offering innovative credit solutions that empower customers to manage their purchases effectively through advanced technology.

Your Role:

As a Client Support Specialist, you will handle incoming inquiries from both clients and retail partners. This dynamic position involves addressing a wide range of questions, from account details to payment assistance.

While the majority of your interactions will be via phone, you may also respond to client inquiries through email as needed.

Team Environment:

You will be part of a vibrant and collaborative team that embodies our core values: Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent.

Work Schedule:

This is a full-time, permanent role, requiring 37.5 hours per week, Monday to Friday.

Qualifications:

We welcome candidates with strong communication skills, whether through direct customer interaction or over the phone. Familiarity with computer systems is essential, but specific training will be provided for our internal systems.

Experience in the financial services sector is advantageous, though not mandatory.

Compensation and Benefits:

We offer a competitive salary along with an annual performance-related bonus based on both individual and company achievements.

Additional benefits include:

  • A contributory pension scheme
  • Life assurance
  • 25 days of annual leave, plus bank holidays, with the option to buy/sell additional days
  • An extra day of paid leave for volunteering
  • Access to health and wellbeing support services
  • Free eye test vouchers and discounted gym memberships
  • Season ticket travel loans

Castle Trust Bank is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees. We are committed to supporting individuals with disabilities and are proud to be a Disability Confident employer.

If you require any adjustments during the application process, please let us know.

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