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Client Success Specialist
2 months ago
Client Success Specialist
Work Arrangement: Hybrid (2 days per week from the office)
Compensation: £25,000
Once For All is a rapidly expanding, cloud-based SaaS subscription enterprise. Our innovative solutions empower clients to effectively oversee their supply chain governance, risk management, and compliance needs. We serve a diverse clientele across both public and private sectors, boasting over 60,000 customers in the UK spanning 20 different industries, including construction, transportation, retail, hospitality, education, facilities management, manufacturing, and government.
We are committed to enhancing our Client Success Department by adopting smarter strategies to achieve our customer retention and product adoption objectives. This entry-level Client Success Specialist position is ideal for individuals eager to embark on a career in Client Success. Your primary focus will be to ensure customer satisfaction and retention.
Key Responsibilities:
- Collaborating with fellow Client Success Specialists, you will manage the overall relationship with a segment of our customer base, aiming to maximize retention and minimize attrition.
- Utilizing our dedicated Client Success platform, you will proactively identify disengaged clients at risk and assist in re-engaging them.
- Conducting research to locate the appropriate points of contact and their details may be necessary.
- Once you have established contact, you may need to reintroduce the platform and membership through effective communication, customer education, and system training.
- Documenting and managing your activities using our Client Success technology is essential.
- Conducting regular product demonstrations and training sessions to help clients maximize their use of the platform will be part of your role.
- Responding to inbound inquiries regarding memberships and technology will be expected.
- Delivering an exceptional level of service to clients and supporting them throughout their journey with our technology is crucial.
- Acting as the voice of the client, you will provide valuable feedback to senior management and the product team.
Desired Qualifications and Skills:
The ideal candidate will possess most, if not all, of the following attributes:
- A minimum of 1 year of relevant commercial experience.
- While we will provide comprehensive sector training, a basic understanding of construction or supply chain risk management is preferred.
- Exceptional communication skills, with the ability to articulate complex processes clearly to clients.
- A willingness to engage with clients over the phone.
- A passion for working with clients and a genuine enthusiasm for the role.
- A quick learner who can adapt to new information and processes.
- Strong prioritization skills and the ability to perform effectively under pressure.
- Dependability and organizational skills, with a commitment to follow through on internal and external commitments.
- A love for technology and proficiency in working with computer systems.
