Client Support Specialist

4 weeks ago

Basingstoke, Hampshire, United Kingdom Diligenta Full time £23,400
Client Support Specialist - Basingstoke Salary: From £23400-£23400

Client Support Specialist - Basingstoke £23,400

Monday- Friday, 8:30am - 6pm

Basingstoke

What does the role involve?

As a vital member of our team, you will engage with customers through inbound communications regarding their life assurance, savings, investments, or pension plans. Your role will be to assist customers in planning for their future, accessing their investments, updating personal details, or providing support during challenging times, ensuring a smooth experience during significant moments in their lives.

We welcome individuals from diverse backgrounds, including contact centres, retail, hospitality, or travel sectors, as prior experience in financial services is not a prerequisite; comprehensive training will be provided. We offer our employees competitive benefits:
  • No weekend shifts.
  • 31 days of annual leave (including UK Bank Holidays).
  • Eligibility for an annual discretionary bonus.
  • Perks at Work (online shopping discounts).
  • Car leasing options and discounts with Jaguar Land Rover.
  • Cycle to Work scheme and interest-free season ticket loans.
  • An annual volunteering day.
  • Supportive policies for significant life events (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing initiatives including health checks, nutritional guidance, second medical opinion options, employee assistance programmes, and support for mental, physical, and financial health.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Opportunities for personal and career development within Diligenta.
Join us if you are...
  • Committed to delivering an exceptional customer experience with empathy and respect, maintaining composure under pressure.
  • Possessing excellent listening, verbal, and written communication skills, capable of simplifying complex issues while providing outstanding service.
  • A proactive problem solver, adaptable to changing priorities.
  • Comfortable navigating multiple IT applications with a keen eye for detail.
  • Proficient in Microsoft Office (Word & Excel).
  • Enthusiastic about collaborating with great colleagues to foster a supportive workplace.
  • Eager to learn and share knowledge to enhance skills and develop best practices.
About Diligenta: Diligenta is dedicated to making a positive impact on the lives of millions, managing some of the most crucial and sensitive calls that individuals may make. We are committed to supporting customers during the pivotal moments in their lives and providing exceptional service consistently. Established in 2005, we are proud to be the largest provider of outsourced administration services in the UK Life Assurance and Pensions sector.

We deliver outstanding customer service on behalf of well-known brands, ensuring a positive difference in the lives of over 23 million customers - that’s 1 in 3 people in the UK.

Diligenta's commitment to innovation extends beyond technology; we continuously seek new ways to enhance customer service and client satisfaction. Our ongoing growth presents opportunities for all our employees, and we are excited to welcome new team members to join us on this journey.

Diligenta is a proud subsidiary of Tata Consultancy Services (TCS), part of the Tata Group.

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