Client Relations Officer

4 weeks ago


Basingstoke, Hampshire, United Kingdom Diligenta Full time
Customer Complaints Specialist

Salary: From £25000-£25000
Location: Basingstoke

At Diligenta, we are committed to delivering outstanding customer service, and as a Customer Complaints Specialist, you will play a crucial role in achieving this goal. As a representative of our organization, you will ensure that every customer interaction ends positively, leaving them feeling heard and valued. We seek empathetic and dedicated individuals who are eager for personal and professional growth.

Key Responsibilities:
  • Previous experience in a complaints department or the Life and Pensions sector is essential.
  • Work full-time, Monday to Friday, during flexible hours between 8am and 6pm.
  • No evening or weekend work required.
  • Starting salary ranges from £25,000 to £28,000, based on experience.
  • Our office is located in Basingstoke, with nearby parking options and excellent public transport links.
Your Role:

In this position, you will investigate complaints related to our services or advice provided, crafting personalized responses that address customer concerns and determining the validity of claims. Our commitment to exceptional service means that you will be instrumental in transforming negative experiences into positive outcomes.
Employee Benefits:
  • 23 days of annual leave plus bank holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • A contributory pension plan.
  • Access to comprehensive employee wellbeing and support programs.
  • Employee discount platform for savings on various products and services.
  • Annual pay review after 12 months.
Ideal Candidate:
  • Experience in a complaints handling role or the Life and Pensions industry.
  • Familiarity with DISP complaint handling regulations.
  • A genuine commitment to achieving positive customer outcomes.
About Diligenta:

Diligenta is dedicated to making a meaningful impact on the lives of millions by managing some of the most significant calls individuals can make. We pride ourselves on being there for customers during critical moments and delivering exceptional service consistently. Established in 2005, we are the leading provider of outsourced administration services in the UK Life Assurance and Pensions market.

We provide outstanding customer service on behalf of renowned brands, utilizing innovative technology to positively influence the lives of over 23 million customers across the UK. Our commitment to innovation extends beyond technology; we continuously seek new ways to enhance customer service and satisfaction. As our company grows, we are excited to welcome new talent to join us on this journey.

Diligenta is a proud subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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