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Client Relations Coordinator

2 months ago

Basingstoke, Hampshire, United Kingdom Tech Connect Group Full time

As a valued member of the Tech Connect Group team, we are seeking a highly skilled and motivated Customer Support Representative to join our Basingstoke office. Reporting to the Assistant General Manager, this role will provide an opportunity to work in a fast-paced environment, utilizing your initiative, self-motivation, and reliability to drive success.

Key Skills and Qualifications

  • Proficiency in Microsoft Office applications
  • Excellent communication and interpersonal skills
  • Awareness of multi-currency processes and export compliance
  • High level of accuracy and attention to detail
  • Strong numeracy and literacy skills
  • Ability to learn and adapt to in-house software systems
  • Knowledge of logistics and supply chain management

Responsibilities and Duties

  • Manage designated accounts, collaborating with manufacturing partners and internal teams
  • Process quotes, data entry, and order management
  • Communicate with internal stakeholders, including Sales Managers and Product Managers
  • Setup and manage customer accounts, process applications, and maintain records
  • Run weekly reports and perform updates to sales orders
  • Manage order books and shipping reports from manufacturers
  • Ensure exceptional customer satisfaction and service