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Client Relations Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Watch Me Think Full time

Client Relations / Project Coordination Manager

Comprehensive Job Overview

Welcome to your potential new role You may not realize it yet, but you could be the next standout in our organization.

Chances are, you are a recent graduate (though we do consider exceptions) eager to gain experience in a dynamic and enjoyable work setting.

You are likely an asset to any trivia team, possessing the intellect and initiative to manage, develop, and nurture relationships - both with our corporate clients and our enthusiastic contributors, whom we refer to as Thinkers.

This position is fundamentally about interpersonal interactions and requires you to be:

  • Receive briefs from clients - a brief is when a client requests to observe how real individuals utilize products and services in real-world scenarios through video.
  • Comprehend client objectives - understanding what they wish to learn and achieve through their research. This involves refining the brief through discussions with them, grasping their needs, and 'translating' their language into actionable insights.
  • Clarify the brief for our Thinkers - the talented individuals who will create these videos in their respective environments, enabling the client to witness their thought processes.
  • Support the Thinkers - ensuring they fulfill the brief within the specified timeline and according to your guidelines.
  • Deliver the completed videos back to the client.
  • Impress them.

Then engage with them. Listen to their feedback and that of others within their organization. Exceed expectations. Make them eager to collaborate with you repeatedly.

Throughout this process, you will be learning, innovating, and enhancing your skills.

We are not merely seeking someone who follows instructions without question.

We value your ideas. We encourage you to identify solutions to challenges. We want you to evolve with us, enhancing and questioning our processes to improve what we do and develop your own capabilities in the process.

What We Provide in Return

  • Generous vacation allowance
  • Flexible working hours - as long as you meet deadlines
  • A salary that increases as you progress.
  • Opportunities to suggest improvements for the company
  • Social opportunities for fun both in and out of work
  • A commitment to minimizing hierarchy; we believe in mentoring through merit
  • Options for remote work
  • Professional development training

Our Core Beliefs

We do not consider our jobs to be the most crucial aspect of life. We strive to achieve a balance that makes work enjoyable rather than burdensome.

What We Seek

There is no specific profile for this role, as it is one that you can help shape and develop, but you will need:

  • A keen eye for detail and precision.
  • Effective and articulate communication skills.
  • Comfort with technology and the ability to learn online tools independently.
  • A passion for organization and preparation.
  • The ability to work swiftly and efficiently.
  • A curious mindset, open to discussions about projects, industry trends, and current events.
  • A genuine interest in consumer videos.
  • A sense of humor and the ability to enjoy light-hearted activities.

Additional Job Details

Job Type: Full-time permanent

Benefits:

  • Profit-sharing scheme
  • Hybrid working model
  • Company social events
  • Pension plan
  • Cycle-to-work initiative
  • Casual dress code

Schedule:

  • Monday to Friday