Client Relations Specialist

4 weeks ago

Basingstoke, Hampshire, United Kingdom Watch Me Think Full time

Client Services / Project Manager

Comprehensive Job Overview

Welcome You may not realize it yet, but you could be the next shining star in our organization.

Most likely, you are a recent graduate (though exceptions do exist) eager to gain experience in a dynamic and enjoyable work environment.

You're undoubtedly an asset to any trivia team, possessing the intellect and enthusiasm to manage, cultivate, and establish relationships - both with our corporate clients and our vibrant group of contributors, whom we affectionately refer to as Thinkers.

This position revolves around interpersonal interactions and requires you to be prepared, willing, and capable of:

  • Receiving briefs from clients - a brief is when a client requests to observe how real individuals utilize products and services in real-life scenarios through video.
  • Grasping client objectives - understanding what they aim to learn and achieve through their research. You will refine the brief to reflect this by engaging in dialogue with them, comprehending their needs, and 'translating' their language.
  • Conveying that brief to our Thinkers - the talented individuals who will create these videos in their own settings, allowing the client to witness their thought processes.
  • Assisting those Thinkers - ensuring they fulfill the brief punctually and according to the guidelines you establish.
  • Delivering those videos back to the client.
  • Astonishing them.

Then engage with them. Listen to them and others within their organization. Exceed expectations. Make them eager to collaborate with you repeatedly.

Throughout this process, you will be learning, innovating, and enhancing your skills.

We are not merely seeking someone who adheres to instructions rigidly.

We desire your insights. We want you to identify solutions to any challenges. We encourage you to grow alongside us, enhancing and challenging our processes logically and creatively, while also developing your own talents.

What We Offer in Return

  • Generous vacation allowance
  • Flexible working hours - as long as you meet deadlines
  • A salary that will increase as you progress.
  • Opportunities to suggest improvements for the company
  • Chances for social interactions and enjoyment at work and beyond
  • A commitment to flattening hierarchies. We believe in mentoring based on merit.
  • Remote working opportunities
  • Professional development training

Our Core Beliefs

We do not consider our jobs to be the most crucial aspect of life. We strive to achieve a balance that transforms work into a pleasure rather than a burden.

What We Seek

There is no strict formula for who can excel in this role, as it is one that you can help shape and develop. However, you will need:

  • A keen eye for detail and precision.
  • Effective and articulate communication skills.
  • Comfort with technology and the ability to learn online tools independently.
  • A passion for organization and preparation.
  • The ability to work swiftly and efficiently.
  • A curious mindset, open to discussions about projects, industry trends, and current events.
  • A genuine interest in consumer videos.
  • A willingness to engage in light-hearted activities.

Additional Job Details

Salary: £23,000-£25,000, contingent on your performance and potential.

Application Process

We appreciate all applicants. Even if your talents do not align with this specific role, we keep your information on file for future opportunities. Everything is just the beginning when viewed from the right perspective.

If you have conducted your research, you will know that we are focused on video, so why not showcase your skills? Share a bit about yourself, what drives you, what you enjoy, and why you would be a valuable addition to our team. Just be yourself.

Job Type: Full-time permanent

Benefits:

  • Profit-sharing scheme
  • Hybrid working options
  • Company social events
  • Pension plan
  • Cycle-to-work scheme
  • Casual dress code

Schedule:

  • Monday to Friday

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