Client Relations Specialist

5 days ago

Basingstoke, Hampshire, United Kingdom Watch Me Think Full time

Client Services / Project Manager

Full Job Overview

Welcome You may not realize it yet, but you could be the next standout in our organization.

Chances are, you are a recent graduate (though exceptions do apply) eager to gain experience in a dynamic and enjoyable work environment.

You are undoubtedly an asset to any trivia team, possessing the intellect and enthusiasm to manage, cultivate, and foster relationships with both our corporate clients and our dedicated contributors, whom we affectionately refer to as Thinkers.

This position is fundamentally about interpersonal connections and requires you to be:

  • Gathering client requirements - a requirement is when a client requests to observe how real individuals utilize products and services in practical scenarios through video.
  • Comprehending client objectives - understanding what they aim to learn and achieve through their research. This involves developing the requirements by engaging in discussions with them, grasping their needs, and 'translating' their terminology.
  • Translating the requirements for our Thinkers - the talented individuals who will create these videos in various settings, allowing the client to observe their thought processes.
  • Supporting our Thinkers - ensuring they meet the requirements promptly and according to the guidelines you establish.
  • Delivering those videos back to the client.
  • Astonishing them with the results.

Then, engage with them. Listen to their feedback and that of others within their organization. Exceed expectations. Make them eager to collaborate with you repeatedly.

Throughout this process, you will be learning, innovating, and enhancing your skills.

We are not merely seeking someone who follows instructions rigidly.

We value your ideas. We encourage you to identify solutions to challenges. We want you to grow alongside us, enhancing and challenging our practices to improve what we do today while developing your own abilities in the process.

What We Offer in Return

  • Generous vacation allowance
  • Flexible working hours - as long as you meet deadlines
  • A salary that increases as you progress.
  • Opportunities to suggest improvements for the company
  • Chances for social interactions and enjoyment both in and out of work
  • A culture that minimizes hierarchy; we embrace mentoring and meritocracy
  • Options for remote work
  • Professional development training

Our Core Beliefs

We do not consider our jobs to be the most critical aspect of life. We strive for a balance that transforms work into a pleasure rather than a burden.

What We Seek

There is no specific formula for who can excel in this role, as it is one that you can help shape and develop. However, you will need:

  • A keen eye for detail and precision.
  • Effective and articulate communication skills.
  • Comfort with technology and a willingness to learn online tools independently.
  • A passion for organization and preparation.
  • The ability to work swiftly and efficiently.
  • A curious mindset, open to discussions about projects, industry trends, and current events.
  • A genuine interest in consumer videos.
  • A playful spirit, open to engaging in team activities.

Additional Job Details

Salary: £23,000-£25,000, dependent on your performance and potential.

How to Apply

We appreciate all applications. Even if your talents do not match this role, we keep your information on file for future opportunities. Everything is just the beginning when viewed from the right perspective.

If you have researched us, you will know that we are focused on video. Why not share a video introducing yourself, explaining what drives you, what you enjoy, and why you would be a great fit for our team? Just be yourself.

Job Type: Full-time permanent

Benefits:

  • Profit-sharing scheme
  • Hybrid working model
  • Company social events
  • Pension plan
  • Cycle-to-work scheme
  • Casual dress code

Schedule:

  • Monday to Friday

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