Customer Service Counter Representative

3 weeks ago


Swansea, City and County of Swansea, United Kingdom WHSmith Full time

Job Description

Customer Service Counter Representative – WHSmith Post Office

Contract Type: Temporary

Working hours: 8 hours per week, with flexible shifts available

As a Customer Service Counter Representative in our Post Office, you will deliver outstanding service to connect individuals, assist with travel money and documentation, and manage bill payments and banking needs. Our aim is to ensure both customers and colleagues feel proud to be part of our journey.

Key Responsibilities:

Providing exceptional service to all customers. Managing customer queues to ensure quick and efficient access to services. Upholding high standards of governance and meticulous attention to detail. Collaborating with team members to foster a supportive work environment.

Desired Qualities:

A genuine passion for delivering an excellent customer experience. Strong communication skills within the team. A drive to achieve outstanding results and maintain high standards. Flexibility to adapt to company needs and objectives.

Employee Benefits:

We recognize your hard work and dedication to making WHSmith a success. In addition to your salary, we offer a pension scheme, paid annual leave, and employee discounts. You will also have access to various deals from retail partners, helping you save money on experiences and essentials.

Our Employee Assistance Programme is available to support your wellbeing, whether it be physical, mental, or financial.

About WHSmith:

WHSmith has been a cornerstone of the High Street for many years, dedicated to making customer and colleague journeys possible. We celebrate milestones with cards and gifts, provide knowledge and escape through our books, and facilitate communication and currency through our Post Office services.

We take pride in being an inclusive employer, ensuring all colleagues feel welcomed and valued.

Format of Business

High Street Store

Shift Pattern

Flexible - Not Including Nights

Position Type

Fixed Term

Hours / Week

8

Full Time / Part Time

Part Time

Salary Up To

£.

Country

UK

Function / Region

High Street

Customer Service Counter Representative | WHSmith Careers

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