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Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom Hays Business Support Full time

Job Summary

Hays Business Support is seeking a highly skilled and experienced Customer Service Representative to join their team on a temporary basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and timely information to customers, ensuring that all queries are resolved to their satisfaction.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Develop and maintain a thorough understanding of customer needs and preferences.
  • Identify and escalate complex customer issues to senior team members for resolution.

Requirements

  • Previous customer service experience, preferably in a finance industry setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • High level of accuracy and attention to detail, with a strong focus on quality and customer satisfaction.

What We Offer

  • A competitive salary of £12-£13 per hour, based on experience.
  • A temporary contract with the potential for extension.
  • A dynamic and supportive work environment, with opportunities for growth and development.