Customer Service Representative

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Sitel Full time

About the Role:

We are seeking a passionate and customer-centric individual to join our team as a Customer Service Representative at Sitel Swansea.

Key Responsibilities:

As a Customer Service Representative, you will be responsible for providing outstanding inbound customer service relating to change of tenancies for one of our utilities clients. This will involve listening to customer concerns and providing information, answers, or responses, as well as obtaining and correctly capturing customer information. You will also be responsible for reviewing and making changes to customer accounts where applicable, keeping records of customer interactions, and ensuring customer satisfaction.

Requirements:

To be successful in this role, you will need to have good communication skills, be computer literate, and have attention to detail. Adaptability and a positive attitude are also essential, as you will be handling a wide variety of customer interactions and adjusting your communication style as necessary. Knowledge of customer service best practices and call centre technology is advantageous.

What We Offer:

We offer a competitive salary of £23,400 per annum, a great work/life balance with day-time shifts between Monday to Friday, and fantastic training opportunities to support you in your role. Additionally, you will have access to Wagestream, a money management app that lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more. You will also receive 20 days holiday in addition to statutory bank holiday allowance, a casual dress code, free onsite parking, and a pension scheme.



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