Customer Service Representative

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Owens Group Full time

We are seeking a Customer Service Representative to join our team at Owens Group. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries.
  • Liaise with internal and external customers to resolve problems.
  • Collect, analyze, and distribute information/data.
  • Provide professional advice both internally and externally.
  • Develop relationships with external customers and suppliers.
  • Stay up-to-date with changes in technology, markets, competition, and legislation.
  • Specify and ensure levels of support service are in place.
  • Prioritize and coordinate workloads.

Requirements:

  • GCSE/NVQ standard.
  • Experience of working at a similar level.
  • Traffic management skills.
  • Problem-solving and logical thinking skills.
  • Ability to work unsupervised and manage time effectively.

Benefits:

  • Opportunity to develop strong relationships with customers and colleagues.
  • Chance to work in a dynamic and fast-paced environment.
  • Competitive salary and benefits package.


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