Customer Service Representative

4 days ago


Swansea, City and County of Swansea, United Kingdom Euro London Appointments Full time
Job Description:

We are seeking a skilled Customer Service Representative to join our international team. As a key point of contact for EMEA customers, you will provide timely and effective support via phone and email.

Your responsibilities will include:

  • Responding to customer inquiries and resolving issues in a professional manner.
  • Liaising with regional and global teams to provide advice and guidance on customer service matters.
  • Logging and updating tasks through our ticketing system as required.
  • Processing payments over the phone with customers.
  • Checking invoices and providing customer updates as necessary.
  • Providing basic technical support and account administration across the EMEA region.
  • Allocating leads to the sales team for verification.

We are looking for candidates with fluency in French and English, as well as experience in customer-facing roles and administration. Microsoft Office skills are also essential. A full UK work permit is required for this position.



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