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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Swansea.
As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our valued customers, helping them to achieve their financial goals.
Key Responsibilities:
- Provide proactive and personalized support to customers, understanding their needs and preferences.
- Process general banking requests, such as payments, balance inquiries, and transfers, with high levels of accuracy and efficiency.
- Help customers understand our range of services and products, and identify opportunities to provide additional value.
- Collaborate with other teams to provide a seamless customer experience.
Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- A passion for customer service and a commitment to delivering exceptional results.
- The ability to work well under pressure and prioritize tasks effectively.
- A willingness to learn and develop new skills, with a focus on continuous improvement.
We offer a comprehensive training program, ongoing coaching and support, and opportunities for career development and progression.
Benefits:
- Competitive salary of £24,750 per year (pro rata for hours worked).
- A contribution to help you save for retirement.
- A range of flexible benefits, including protection, healthcare, and lifestyle options.
- A generous holiday entitlement of 33 days (pro rata for hours worked).
We are an equal opportunities employer and welcome applications from diverse candidates. We also support and encourage applications from people who speak, or are learning to speak, Welsh.
