Customer Service Representative

5 days ago


Swansea, City and County of Swansea, United Kingdom UPS Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UPS. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their satisfaction with our services.

Key Responsibilities

  • Field customer inquiries and concerns via phone, email, and in-person
  • Liaise with customers, drivers, and internal departments to resolve any issues
  • Provide a friendly and welcoming experience to customers on reception
  • Perform a range of general administrative duties using various UPS systems

Requirements

  • Excellent customer service and problem-solving skills
  • Basic knowledge of Windows applications
  • Excellent telephone manner
  • Ability to work well under pressure, often to strict deadlines
  • Flexibility to cope with changing duties and priorities

About UPS

UPS is a global leader in logistics and transportation, with a commitment to providing exceptional service to our customers. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace that is free from discrimination, harassment, and retaliation.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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