Customer Service Representative

2 weeks ago

Swansea, City and County of Swansea, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is the leading casino operator in the UK, offering a premium gaming and leisure experience in a safe and responsible environment.

We strive to deliver exceptional customer experiences, providing a memorable and enjoyable experience for all our visitors.

Our Team

We are a diverse and inclusive team committed to building a culture of excellence, where everyone has the opportunity to grow and develop their skills.

Job Description

Job Title: Customer Service Representative - Swansea

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Swansea. As a key member of our admission point team, you will be responsible for ensuring a smooth and welcoming experience for our customers.

Key Responsibilities:

  • Assist in the operation of an efficient and professional admission point, ensuring compliance with gaming regulations and company procedures.
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to maintain a safe and responsible gaming environment.
  • Contribute to the development of a positive and inclusive team culture.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of gaming regulations and company procedures.
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

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