Customer Service Representative

5 days ago

Swansea, City and County of Swansea, United Kingdom Sitel Full time

About Sitel

Sitel is a leading business process outsourcing (BPO) company that provides customer experience solutions to clients across various industries. We are committed to delivering exceptional customer experiences through our team of skilled professionals.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing outstanding customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service to clients through various communication channels, including phone, email, and chat.
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics and quality standards.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree preferred.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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