Interim Customer Relationship Manager
7 days ago
We are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Avantor. As a key member of our clinical trials projects, you will be responsible for coordinating clinical budget and related pricing strategy services to execute clinical trials or ancillary services agreements.
Key Responsibilities- Manage a portfolio of international accounts to ensure excellent service delivery and generate repeat business.
- Coordinate customer activities to ensure equipment and services are delivered in a timely manner.
- Develop and implement effective pricing strategies to maximize revenue and customer satisfaction.
- Provide clear and meaningful customer reporting to ensure alignment of customer needs and business objectives.
- Collaborate with internal colleagues to resolve customer complaints and escalations.
- Identify opportunities to increase business by offering new services or products.
- Bachelor's degree in a relevant field (e.g. business, marketing, or a related field).
- At least 3 years of experience in a customer-facing or account management role, preferably in a business-to-business (B2B) setting.
- Proven track record of managing large-scale customer projects and their operational requirements.
- Strong analytical and reporting skills, with proficiency in MS Office programs (Excel, Word, etc.).
- Ability to work and collaborate with senior leadership across various functions.
As a Customer Relationship Manager at Avantor, you will have the opportunity to work in a dynamic and SLA-driven environment, managing data and communication related to clinical trial projects. You will be part of a team of 18 Customer Relations Managers who work closely with customers to understand their study needs and contribute to the smooth delivery of equipment and services.
We are committed to helping you grow your career through our diverse, equitable, and inclusive culture, which includes learning experiences to support your career growth and success.
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