Proactive Account Manager for International Clinical Trials

7 days ago


Chorley, Lancashire, United Kingdom Avantor Full time
About the Role

We are seeking a highly skilled and experienced Customer Relationship Manager to join our team on an interim basis. As a key member of our clinical trials team, you will be responsible for managing a portfolio of international accounts and providing exceptional customer service to our clients.

Key Responsibilities
  • Coordinate clinical budget and pricing strategy services for clinical trials and ancillary services agreements
  • Manage customer relationships to ensure excellent service delivery and generate repeat business
  • Coordinate customer contracts and clinical budgets to maximize potential and revenue
  • Provide clear and meaningful customer reporting
  • Create quotations for existing customers
  • Attend customer and study calls as required
  • Ensure alignment of customer needs and business objectives
  • Resolve customer complaints and escalations
  • Identify opportunities to increase business by offering new services or products
Requirements
  • Bachelor's degree preferred but not essential
  • At least 3 years experience in a customer-facing or account management role, preferably business to business (B2B)
  • Previous experience managing large-scale customer projects and their operational requirements
  • Analytical and reporting skills
  • Ability to work and collaborate with senior leadership across a variety of functions
  • Proficiency in MS Office programs, particularly Excel and Word
About Avantor

Avantor is a global leader in the life sciences industry, providing innovative solutions and services to help our customers advance life-changing science. We are committed to creating a diverse, equitable, and inclusive culture that supports the growth and development of our employees.



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