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Interim Customer Liaison Manager

2 months ago

Chorley, Lancashire, United Kingdom Avantor Full time

The Opportunity:

Avantor is seeking a proactive Interim Customer Relationship Manager to cover a maternity leave position. The successful candidate will be responsible for managing a portfolio of international accounts within our clinical trials projects.

Key Responsibilities:

  • Coordinate clinical budget and pricing strategy services for the execution of clinical trials or ancillary services.
  • Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
  • Provide exceptional customer service and support to clients, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless project execution and delivery.
  • Identify opportunities for business growth and development, and develop strategies to achieve these goals.

Requirements:

  • Proven experience in customer relationship management, preferably in a clinical trials or pharmaceutical industry setting.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Proficiency in Microsoft Office, with a strong understanding of CRM software and systems.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the clinical trials industry.
  • A dynamic and supportive work environment.
  • Professional development and growth opportunities.