Interim Client Relationship Executive
3 weeks ago
Position Overview:
Avantor
is seeking a dedicated Customer Relationship Manager on a temporary basis to oversee a portfolio of global accounts within our clinical trials initiatives.
The Customer Relationship Manager will play a crucial role in coordinating clinical budgets and associated pricing strategies to facilitate the execution of clinical trial agreements and ancillary services.
This position will be a hybrid role based at our Chorley location, requiring in-office attendance for 2 days each week.
The ideal candidate will possess robust commercial acumen, exceptional communication, and persuasive skills, along with a strong enthusiasm for the Clinical Trials sector.
The successful candidate will manage various projects, influence decisions, and contribute innovative ideas to our Head of Customer Management and the broader team.
Team Dynamics:
The Customer Relationship Manager will be integrated into a larger team of 18 Customer Relations Managers who collaborate closely with clients to understand their study requirements and ensure the seamless delivery of equipment and services.
Education:
A Bachelor’s degree is preferred but not mandatory.
Experience:
Minimum of 3 years in a Customer-Facing or Account Management role, ideally in a B2B context.
Prior experience managing large-scale customer projects and their operational needs.
Strong analytical and reporting capabilities.
Ability to collaborate effectively with senior leadership across various functions.
Technical Skills:
Proficiency in MS Office applications, particularly Excel and Word.
Key Responsibilities:
In a highly SLA-driven environment, you will manage all data and communications related to the assigned clinical trial project, establishing milestones and overseeing deliverables across multiple, often international, locations.
Collaborate with internal teams to coordinate customer activities, ensuring timely delivery of equipment and services.
Manage Customer Relationships to ensure exceptional service delivery and foster repeat business.
Oversee Customer Contracts and Clinical budgets to maximize potential and revenue.
Provide clear and meaningful reporting to customers.
Create quotations for existing clients.
Participate in Customer and Study calls as necessary.
Ensure alignment between customer needs and business objectives.
Address Customer Complaints and Escalations.
Drive business growth by introducing new services or products.
Company Commitment:
Avantor is proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.
We are committed to supporting your career development through our equitable culture, which includes various learning opportunities to enhance your professional growth and success.
At Avantor, you can make a significant impact and help advance life-changing science.
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