Client Operations Specialist

2 days ago

Chorley, Lancashire, United Kingdom ESG Full time
About the Role

We are seeking a highly skilled and motivated Client Operations Analyst to join our team at ESG. As a Client Operations Analyst, you will play a critical role in developing relationships with our customers and providing exceptional customer service in the energy supply industry.

Key Responsibilities
  • Exception Management: Handle the registration of clients' electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
  • Client and Third-Party Communication: Maintain clear and effective communication with clients and external partners.
  • Stakeholder Management and Administration: Oversee and manage relationships and administrative tasks involving key stakeholders.
Requirements
  • Administrative Skills: Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
  • Communication Skills: Exhibit excellent communication capabilities, including objection handling and negotiation.
  • Problem-Solving Skills: Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
  • Customer Service Skills: Provide exemplary customer service, addressing queries with empathy and professionalism.
  • Data Analysis: Skilled in analysing data to support decision-making processes.
  • Attention to Detail: Maintain high accuracy and thoroughness in all tasks.
  • Stakeholder Management: Efficiently manage relationships with key stakeholders.
  • Prioritisation and Organisational Skills: Effectively prioritise tasks and manage a varied workload.
About ESG

ESG is an innovative and market-leading software and services company based in the UK. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

What We Offer
  • Life Assurance: We offer a comprehensive life assurance policy to provide peace of mind for our employees.
  • Health Cash Plan: Our health cash plan provides financial support for employees to cover medical expenses.
  • Enhanced Maternity Leave: We offer 13 weeks full pay and 13 weeks half pay for maternity leave.
  • Enhanced Paternity Leave: We offer 4 weeks full pay for paternity leave.
  • Holiday Buy Scheme: Our holiday buy scheme allows employees to purchase additional holiday time.
  • Employee Assistance Programme: We offer an employee assistance programme to provide support for employees' mental health and wellbeing.
  • Discounted Leisure Memberships: Our employees can enjoy discounted leisure memberships.
  • Cycle to Work Scheme: We offer a cycle to work scheme to encourage sustainable travel.
  • EV & Hybrid Car Scheme: Our employees can benefit from an EV and hybrid car scheme.
  • Long Service Awards: We recognise and reward our employees' long service with awards.
  • Private Medical Insurance: We offer private medical insurance to provide comprehensive healthcare coverage.

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