Customer Relationship Manager for Clinical Budget and Pricing Strategy

7 days ago


Chorley, Lancashire, United Kingdom Avantor Full time
About the Role

The Opportunity:

Avantor is seeking a seasoned Customer Relationship Manager to take ownership of a portfolio of international accounts within our clinical trials projects on an interim basis.

This is a hybrid position based out of our Chorley site, where you will work in the office 2 days a week.

Key Responsibilities
  • Coordinate clinical budget and related pricing strategy services for the purpose of executing clinical trial or ancillary services agreements.
  • Manage large-scale customer projects and their operational requirements.
  • Develop and maintain strong relationships with customers to guarantee excellent service delivery and generate repeat business.
  • Coordinate customer contracts and clinical budgets to maximize potential and revenue.
  • Provide clear and meaningful customer reporting.
  • Create quotations for existing customers.
  • Attend customer and study calls as required.
  • Ensure alignment of customer needs and business objectives.
  • Resolve customer complaints and escalations.
  • Identify opportunities to increase business by offering new services or products.
Requirements
  • Bachelor's degree preferred but not essential.
  • At least 3 years of experience in a customer-facing or account management role, preferably business-to-business (B2B).
  • Previous experience managing large-scale customer projects and their operational requirements.
  • Strong analytical and reporting skills.
  • Ability to work and collaborate with senior leadership across various functions.
  • Proficiency in MS Office programs, particularly Excel and Word.
About Avantor

Avantor is a global leader in the life sciences industry, providing innovative solutions to help our customers advance life-changing science.

We are committed to creating a diverse, equitable, and inclusive culture that supports the growth and success of our associates.

At Avantor, we believe in the power of collaboration and innovation to drive progress and improve lives.



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