Customer Service Representative

4 days ago


Chorley, Lancashire, United Kingdom Pertemps Network Group Full time £27,500 - £30,000
About the Role

We are seeking a highly skilled and motivated Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and professional responses to customer enquiries via various communication channels.
  • Manage customer orders and resolve any queries or issues in a prompt and efficient manner.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informative responses to customers.
  • Monitor and respond to customer feedback and concerns in a professional and courteous manner.
Requirements
  • Proven experience in a customer-facing role, preferably in an online business environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer software and systems, including CRM and order management systems.
What We Offer

We offer a competitive salary and a range of benefits, including opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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