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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and professional responses to customer enquiries via various communication channels.
- Manage customer orders and resolve any queries or issues in a prompt and efficient manner.
- Collaborate with internal teams to ensure seamless customer experience and resolve any operational issues.
- Develop and maintain comprehensive product knowledge to provide accurate and informative responses to customer queries.
- Monitor and respond to customer feedback and concerns in a professional and courteous manner.
Requirements:
- Proven experience in a customer-facing role, preferably in an online business environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in computer software and systems, including Zendesk and Order Management Systems.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.
- A chance to make a meaningful impact in a customer-facing role.
