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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and professional responses to customer enquiries via various communication channels.
- Manage the Order Management System (OMS) to ensure efficient processing of orders and resolve any queries from our 3PL partner.
- Offer comprehensive product information and support to customers, including processing returns and exchanges.
- Monitor and respond to customer interactions on various platforms.
Requirements:
- Proven experience in a customer service role, particularly in an online business environment.
- Strong computer skills, efficient typing pace, and excellent time-management, organisational, and prioritisation skills.
- Excellent communication and interpersonal skills, with the ability to maintain a calm and professional demeanor in fast-paced situations.
- Strong self-management skills, enabling you to take ownership of tasks and projects with minimal supervision.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development and growth opportunities.
