Client Engagement Specialist

3 weeks ago

Salford, Salford, United Kingdom Department for Business and Trade Full time

Job Overview

About the Position

We are seeking a motivated Client Engagement Specialist to become a part of our dynamic Engagement and Strategic Adoption team within the Digital, Data and Technology (DDaT) directorate at the Department for Business and Trade. This team has two primary objectives:

  • To empower our workforce to actively advocate for DDaT's principles and methodologies, enhancing productivity and ensuring value for investment.
  • To elevate the quality of engagement with DDaT's offerings, delivering measurable outcomes to better understand and fulfill user requirements.

In this role, you will collaborate across various DDaT teams and disciplines, crafting and executing communication, engagement, and product adoption initiatives from initial discovery to ongoing reinforcement.

This position demands a user-centric mindset in decision-making, bridging the gap between users and DDaT's offerings, both internally and externally. You will engage with users throughout their journey, enhancing their overall experience. Your responsibilities will include developing clear and consistent messaging, assisting DDaT teams in effectively communicating key points to users, raising awareness, and promoting behavioral changes.

Whether your background is in communications, product marketing, engagement, or digital strategies, this role offers diversity and the opportunity to innovate and refine your skills. You will have the chance to work closely with a growing community of DDaT professionals and Department staff globally, providing avenues for career growth and development.

Key Responsibilities

  • Collaborating with teams across DDaT to enhance awareness, growth, and adoption of DDaT's offerings.
  • Executing effective communication and engagement campaigns from initial discovery to reinforcement.
  • Analyzing and reporting on communication, engagement, and adoption efforts, assessing their contribution to objectives and key results (OKRs).
  • Employing a variety of strategies and communication channels to engage with target audiences.
  • Establishing feedback loops with DDaT teams and users to drive continuous improvement.
  • Creating and delivering presentations and workshops.
  • Working independently in a fast-paced, agile environment, adapting to evolving team priorities.
  • Guiding others in producing engaging content for external audiences.
  • Collaborating with the team to organize internal DDaT and Department events.

Candidate Profile

Essential Skills and Experience

  • Exceptional written and verbal communication skills, with the ability to craft engaging and accessible content for diverse communication channels and audiences.
  • Strong copywriting and editorial skills, with a meticulous attention to detail and the ability to meet deadlines.
  • Proficient stakeholder management skills, capable of building and maintaining relationships across various teams and levels of seniority.
  • Effective organizational skills, with the ability to manage multiple projects and adhere to tight deadlines.

Desirable Skills

  • Familiarity with product marketing strategies.
  • Experience with Microsoft Dynamics and Microsoft Customer Insights.

Benefits

In addition to a competitive salary, the Department for Business and Trade contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. Other benefits include:

  • Personalized learning and development opportunities.
  • Flexible working arrangements.
  • A culture that promotes inclusion and diversity.
  • An average employer pension contribution of 27%.

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