Senior Client Engagement Specialist

4 weeks ago


Salford, Salford, United Kingdom Matthews International Full time

POSITION SUMMARY

We are seeking a Senior Client Engagement Specialist to enhance our team at Matthews International. This position offers a flexible work arrangement, allowing for a hybrid working model.

This role is pivotal in client interactions, providing the chance to collaborate with some of the most prestigious brands globally.

JOB RESPONSIBILITIES


• Oversees client-specific initiatives from inception to completion, ensuring timely execution and accurate billing processes.


• Converts client inquiries and specifications into comprehensive project plans, facilitating solution review sessions to align with client expectations.


• Collaborates with account management and clients during project initiation and review discussions to ensure clarity and satisfaction.


• Proactively addresses challenges to maintain project timelines and uphold exceptional quality in all deliverables.


• Guarantees precise and prompt invoicing by meticulously tracking project details and necessary documentation throughout the project lifecycle.


• Develops, supports, and manages client portals and CRM systems effectively.


• Performs additional responsibilities as required.

QUALIFICATIONS / REQUIREMENTS

Enjoys collaborating within a team environment.

Excellent communication skills to engage with colleagues and clients at all levels.

Proficient in IT applications, including MS Word, Excel, and Outlook, as the role involves modifying spreadsheets.

Strong literacy and numeracy capabilities for generating reports and documentation.

Ability to thrive under pressure, prioritize tasks, and work independently with minimal oversight.

#LI-CW1



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