Client Services Specialist
3 weeks ago
POSITION SUMMARY
We are seeking a Client Services Specialist to become a vital part of our team. The ideal candidate will possess strong organizational abilities and thrive in a dynamic environment focused on artwork and packaging. Candidates should demonstrate exceptional attention to detail and possess effective communication skills. This role is centered around client support and can be performed in a hybrid work setting.
JOB RESPONSIBILITIES
In this position, you will engage with various clients, delivering tailored services as a member of the client services team. Your responsibilities will include facilitating the communication of technical details essential for the development of both new and existing product packaging.
Key Responsibilities Include:
· Collaborating with the Artwork Production and Quality Control teams.
· Inputting client data into the Product Lifecycle Management system.
· Updating clients on job status and addressing inquiries via telephone, Teams, and email.
· Analyzing results and reports, taking necessary actions, and coordinating with staff and clients.
· Generating electronic certificates, reports, and invoices accurately and promptly.
· Assisting with credit control activities as needed.
· Supporting Global sales and marketing managers as required.
· Coordinating the booking and dispatch of samples.
· Participating in team meetings and contributing to actions/projects.
· Aiding in the enhancement of office processes and procedures.
· Maintaining daily communication with the Print Development team.
QUALIFICATIONS / REQUIREMENTS
o A collaborative team player
o Strong communication skills with colleagues and clients at all levels
o Proficient in IT, including MS Word, Excel, and Outlook, as you will be tasked with modifying Excel spreadsheets.
o Solid literacy and numeracy skills for report and document preparation.
o Ability to work under pressure while effectively prioritizing tasks.
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