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Senior Client Relations Specialist
3 months ago
POSITION SUMMARY
We are seeking a Senior Client Relations Specialist to enhance our team at Matthews International. This position offers a flexible work arrangement.
This role is pivotal in client interactions, providing the chance to collaborate with some of the most prestigious brands globally.
JOB RESPONSIBILITIES
• Oversees client-specific initiatives from inception to completion, ensuring timely execution and accurate billing.
• Converts client inquiries and specifications into comprehensive plans, facilitating solution review discussions to align with client expectations.
• Collaborates with account management and clients during project initiation and review sessions to ensure clarity and satisfaction.
• Proactively addresses challenges to maintain project timelines and uphold high-quality standards in all deliverables.
• Guarantees the generation of precise and prompt invoices by maintaining detailed project records and relevant documentation throughout the project lifecycle.
• Develops, supports, and manages the client portal and CRM system.
• Performs additional responsibilities as required.
QUALIFICATIONS / REQUIREMENTS
Enjoy collaborating within a team environment.
Strong communication skills to engage effectively with colleagues and clients at all levels.
Proficient in IT applications, including MS Word, Excel, and Outlook, as responsibilities include modifying spreadsheets.
Excellent literacy and numeracy skills for report and document preparation.
Ability to thrive under pressure, prioritize tasks, and work independently with minimal oversight.
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