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Client Support Specialist
3 months ago
Become a vital member of our EMEA End User Computing team as a Client Support Specialist
In this role, you will play a crucial part in delivering key support services that facilitate the seamless functioning of our operations. Your main objective will be to provide high-quality and efficient assistance to end users.
You will deliver both on-site and remote IT support across the EMEA region, working in close collaboration with our global Matthews Enterprise IT team.
Key Responsibilities:
- Troubleshoot and resolve issues related to Mac and PC systems
- Support server and network infrastructure
- Assist in the installation of software applications
- Manage support requests through Cherwell ticketing system
- Oversee office relocations and hardware procurement
- Engage in EUC team meetings
- Provide assistance to other EUC personnel as needed
- Support regional locations lacking on-site IT resources
- Perform additional duties as assigned
Qualifications:
- Extensive technical support experience with Apple Mac and Windows Desktop environments
- Willingness to travel occasionally
- Strong analytical, interpersonal, and problem-solving abilities
- Excellent communication skills
- Capability to work independently as well as collaboratively
- Self-driven with a keen eye for detail and deadlines
- Flexibility to work overtime when required