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Client Support Specialist

3 months ago


Salford, Salford, United Kingdom Matthews International Full time

Become a vital member of our EMEA End User Computing team as a Client Support Specialist

In this role, you will play a crucial part in delivering key support services that facilitate the seamless functioning of our operations. Your main objective will be to provide high-quality and efficient assistance to end users.

You will deliver both on-site and remote IT support across the EMEA region, working in close collaboration with our global Matthews Enterprise IT team.

Key Responsibilities:

  • Troubleshoot and resolve issues related to Mac and PC systems
  • Support server and network infrastructure
  • Assist in the installation of software applications
  • Manage support requests through Cherwell ticketing system
  • Oversee office relocations and hardware procurement
  • Engage in EUC team meetings
  • Provide assistance to other EUC personnel as needed
  • Support regional locations lacking on-site IT resources
  • Perform additional duties as assigned

Qualifications:

  • Extensive technical support experience with Apple Mac and Windows Desktop environments
  • Willingness to travel occasionally
  • Strong analytical, interpersonal, and problem-solving abilities
  • Excellent communication skills
  • Capability to work independently as well as collaboratively
  • Self-driven with a keen eye for detail and deadlines
  • Flexibility to work overtime when required