Lead Client Services Specialist

4 weeks ago


Salford, Salford, United Kingdom TAL Agency Full time
Position Overview

About TAL Agency

TAL Agency is an innovative, data-centric recruitment firm located in Bolton. We are seeking a Lead Client Services Specialist to enhance our team due to ongoing agency expansion. This role offers a remote-first work environment, requiring one day a week in the Bolton office and four days of remote work.

In this position, you will collaborate with exceptional clients from various sectors. The ideal candidate will dedicate their efforts to the client services division and demonstrate a strong team-oriented approach, effectively coordinating activities across multiple internal teams. The successful applicant will be self-assured, well-organized, enthusiastic, and committed to delivering exceptional service to our clients. You will work closely with the department leader to oversee and coordinate the implementation of client strategies while nurturing and expanding client relationships.

This role is perfect for individuals eager to learn and advance their career in Account Management.

Key Responsibilities:

As a valued member of our supportive and collaborative client services team, we will assist you in advancing your career.

Your responsibilities will include:


• Cultivating relationships with key stakeholders within client accounts.


• Monitoring clients' marketing performance indicators to ensure alignment with internal teams and regular reviews to meet expectations.


• Assisting colleagues in the client services team to ensure client communications are documented, with actions and inquiries addressed promptly.


• Aiding in the growth and development of existing client accounts.

Ideal Candidate Profile:


• Prior experience as an Account Executive or Junior Account Manager.


• Knowledge of search marketing principles (SEO and PPC).


• Comfortable engaging with clients at all levels.


• A proactive and positive mindset.


• Excellent organizational capabilities.


• Ability to effectively prioritize tasks.


• Strong attention to detail.

What We Provide:

• Competitive Salary: £20,000 - £27,000

• Unlimited vacation policy

• Flexible working hours

• Remote-first working model; 1 day in the Bolton office, 4 days from home

• Personal training and development budget

• Individual development plan

• Biannual performance reviews

• Annual salary reviews

• Wellness days



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