Assistive Technology Support Coordinator

3 weeks ago


Norwich, Norfolk, United Kingdom Norfolk Full time

Permanent position | Salary range: £24,294 to £25,979 per annum (Scale E) | 37 hours per week

This role is situated within the Assistive Technology Service, focusing on strategic planning and decision-making to ensure timely and effective delivery of assistive technology support to clients throughout the region.

The Assistive Technology Liaison Officers will collaborate closely with Assistive Technology Practitioners as part of a Duty team, assessing and providing technology-enabled care solutions for a diverse clientele.

Established in 2005, NCC's Assistive Technology service has experienced substantial growth, particularly since 2016, enhancing its offerings year after year.

Recently, the Assistive Technology service has integrated with Norfolk First Response, aligning with the reablement directorate of Norfolk County Council. This integration places Assistive Technology alongside other essential services, including Community Social Work, Commissioning, and Integrated Care.

The service is committed to evolving and adapting to meet the objectives of Adult Social Services, which aims to empower individuals to maintain independence, resilience, and well-being. By increasing the utilization of technology, the service supports NCC's preventative responsibilities and aligns with the Norfolk Futures priorities.

The Promoting Independence Board and the ASTEC (Adult Services Technology Enabled Care) Steering Group actively endorse the Assistive Technology business case and related change initiatives to enhance and broaden the current service scope and the use of assistive technology in adult social care.

The Assistive Technology landscape is rapidly evolving, with the service increasingly leveraging innovative technologies to offer a variety of solutions. The technologies employed by the service include:

Telecare: Sensors and detectors connected to a community alarm system, which sends alerts to a monitoring center. Stand-alone technology: Devices that operate in close proximity to prompt or notify individuals or caregivers. GPS-enabled devices: Tools designed for locating individuals within their community. Home activity monitoring systems: Systems used for short or long-term assessments of activity within the home to inform care and support planning. Mainstream technology: Such as video doorbells, Wi-Fi enabled sensors, smart speakers, and applications.

This list is not exhaustive, and the team adopts a person-centered approach to identify the most suitable technology for each individual's needs.

The Assistive Technology Liaison Officers will play a vital role in supporting the broader team to uphold high standards and deliver quality service to clients. They will serve as coordinators of information among Assistive Technology Practitioners, clients and their families, suppliers, and installers.

Some benefits of working for Norfolk County Council include:

Competitive salary Generous holiday entitlement with options to buy and sell leave Health and Wellbeing services, including fast-track physiotherapy and complimentary counseling services Flexible working arrangements, including options for part-time, remote, and hybrid work, depending on job role and business needs. Financial benefits such as: relocation expenses for eligible Fire Service and Social Care Workers, advance expense payments for work-related travel, a Local Government Pension Scheme with substantial employer contributions, life assurance, and dependents' pensions.

Before applying, candidates are encouraged to review the full job description to effectively demonstrate their qualifications. Additional information can also be found on the organization's website.

Internal applications are welcomed, but priority consideration may be given to current employees affected by organizational restructuring or those in redeployment situations.



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