Office Support Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom PIB Insurance Brokers Full time £5,000
Position Overview:

We are excited to present an excellent opportunity for a recent graduate or school leaver eager to embark on a career in the insurance sector.

This role will focus specifically on the domains of property and construction.

Key Responsibilities:
As an Office Support Coordinator, you will play a vital role in assisting our team to surpass the Company's objectives regarding renewal retention:
  • Support Account Executives (AE) and Senior Account Handlers (SAH) throughout the renewal and new business processes.
  • Engage with insurers to obtain terms, prepare risk submissions, and follow up with clients for necessary risk information.
  • Request claims history from insurers and loss adjusters, and liaise with insurers for mid-term policy adjustments.
  • Manage outstanding client invoices and assist with account inquiries.
  • Efficiently organize specific risk information files to aid underwriters in accessing essential technical details for risk assessment.

Conduct PIB Due Diligence and Sanction Check processes while adhering to company broking standards.

Demonstrate professionalism in interactions with clients, insurers, and colleagues, taking ownership of renewals with premiums under £5,000.

Provide general administrative assistance, including:

  • Credit control and Acturis updates.
  • Ensuring compliance with PIB's Quality Assurance and due diligence protocols.
  • Maintaining client records on Acturis (insurance management system).
  • Storing emails to clients and insurers in electronic files.
  • Managing invoicing processes.

Collaborate with our claims handling team to provide necessary information for reporting and managing claims with insurers and loss adjusters.

Maintain communication with the Account Executive regarding significant notifications and emerging trends.

Ensure effective office management and general organization by:

  • Drafting and sending routine correspondence.
  • Handling general telephone inquiries.
  • Photocopying and scanning documents.
  • Managing incoming mail.
  • Participating in relevant functions and seminars as part of your ongoing professional development.

Additional Information:
We offer a competitive salary along with a comprehensive benefits package, including:

  • Generous holiday allowance with the option to purchase additional days.
  • Death in Service benefit equivalent to four times your salary.
  • Company pension scheme.
  • Extensive maternity and paternity leave packages.
  • A flexible benefits program allowing customization of your overall package.
  • Access to discounts on technology, entertainment, dining, travel, and more.
  • Referral schemes and discounted rates on PIB products.

Our employee benefits and welfare package is designed to support financial management, including a cycle to work scheme, counseling support, health screenings, and more.

We also provide a variety of discounts, including a kids pass for access to numerous attractions and activities.

PIB is committed to professional growth, offering a robust learning and development framework, including study options and apprenticeships for all employees.

As part of our PIB Community Trust, we encourage fundraising initiatives and provide grants for chosen charities.

We are dedicated to reducing our environmental impact through various measures, from individual actions to facility improvements.

We take pride in our achievements and industry recognition.

If you are looking for a company that prioritizes its people, we would be delighted to hear from you.

PIB promotes a flexible working policy, and our management teams are open to discussing how this can align with both your needs and those of the business.

We are an equal opportunities employer, committed to fostering a diverse and inclusive workforce, and do not discriminate based on any protected characteristic.

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