Student Services and Hospitality Coordinator Intern

4 weeks ago

London, Greater London, United Kingdom English Path Full time

ABOUT ENGLISH PATH:

English Path is a dynamic and expanding global institution specializing in English language education, dedicated to enriching the lives of learners through language acquisition and cultural immersion. With a robust presence across the UK, Europe, North America, and the Middle East, we pride ourselves on our modern facilities and professional learning environments.

Our extensive course offerings encompass General English, Academic and Exam preparation, as well as Professional Certificate programs. Our curriculum is crafted to not only enhance language proficiency but also to immerse students in local culture through engaging themes that connect classroom learning with social activities, which are integral to our educational experience. We also provide essential services such as quality accommodation, student insurance, and transportation.

Joining English Path means becoming part of a passionate and skilled team committed to a singular vision: transforming lives through education. Discover more about our mission and values.

MISSION:

To deliver high-quality, inspiring English courses that motivate and challenge students, enabling them to learn, grow, and succeed.

VISION:

To transform lives through education that significantly enhances living standards and access to learning opportunities.

ROLE OVERVIEW:

As a Student Services and Hospitality Intern, you will engage in a diverse role that spans both our student services and marketing departments. Your key responsibilities will include leading vibrant social program activities and producing engaging visual content to promote English Path. This role requires close collaboration with the Social Media Executive to boost our online visibility while being an essential part of the dedicated Student Services team.

Key Responsibilities:

Student Services:

  • Welcome new students and facilitate a seamless orientation process.
  • Promote a customer service-oriented culture to enhance student retention.
  • Lead a variety of social program activities to foster student engagement.
  • Respond promptly to student inquiries regarding courses, accommodation, and well-being.
  • Effectively manage and resolve student issues and complaints.
  • Gather and analyze feedback for ongoing improvement and satisfaction.
  • Coordinate with the head office on post-arrival service matters.
  • Assist in managing student accommodation and collaborate for optimal service delivery.
  • Identify and implement opportunities for service enhancement.
  • Support administrative tasks as needed.

Customer Service and Hospitality:

  • Deliver exceptional customer service, addressing inquiries and concerns.
  • Assist in managing student accommodation arrangements.
  • Work alongside the Student Services team to ensure student well-being.
  • Handle and resolve student issues or complaints efficiently.
  • Support administrative tasks related to hospitality services.

ELIGIBILITY:

  • Open to students fulfilling requirements of their college, school, or university course.

REQUIREMENTS:

  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and ability to quickly adapt to new software.
  • Capability to work independently as well as collaboratively within a team.
  • Positive attitude and flexibility in a dynamic environment.
  • Customer-focused mindset with a genuine passion for assisting others.
  • Familiarity with the education sector and study abroad programs is advantageous.

Key Performance Indicators:

  • Student satisfaction scores and feedback.
  • Timely and effective responses to student inquiries.
  • Successful resolution of student issues or complaints.
  • Improvements in student retention rates.
  • Positive feedback from staff and visitors regarding interactions.
  • Contributions to the enhancement of hospitality services.
  • Implementation of service improvements based on feedback.

WHAT WE OFFER:

  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with reimbursement for public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months

OTHER INFORMATION:

The Student Services and Hospitality Intern is expected to demonstrate commitment to:

  • English Path's values and regulations, including equal opportunities policy.
  • Social, Economic, and Environmental responsibilities, minimizing environmental impact in the role, and actively contributing to the delivery of English Path's Environmental Policy.
  • Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and visitors.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned.

English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff and volunteers to share this commitment. We are fully committed to ensuring that effective safeguarding procedures are in place to support everyone at the school. All gaps in CVs must be explained satisfactorily, and proof of identity and qualifications will be required. Appropriate suitability checks will be conducted prior to confirmation of employment.

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