Student Support and Engagement Intern

3 weeks ago

London, Greater London, United Kingdom English Path Full time

ABOUT ENGLISH PATH:

English Path is a rapidly expanding, global institution specializing in English language education, dedicated to empowering learners of all ages through language acquisition and cultural immersion. Since its inception, English Path has significantly grown, establishing modern facilities and professional learning environments across the UK, Europe, North America, and the Middle East.

We offer a wide array of courses, including General English, Academic and Exam preparation, and Professional Certificate programs. Our curriculum is crafted to not only motivate students to improve their language proficiency but also to immerse them in the local culture through themes that connect classroom learning with social activities, which are integral to our offerings. Additionally, we provide ancillary services such as quality accommodation, student insurance, and transportation.

By becoming a part of English Path, you will engage with a talented, passionate, and dynamic team of professionals committed to a singular vision: transforming lives through education. Learn more about us here:

MISSION:

To deliver high-quality, inspiring English courses that stimulate and challenge students, enabling them to learn, grow, and excel.

VISION:

To change lives through education that significantly enhances living standards and access to learning opportunities.

ROLE PURPOSE:

As a Student Services and Hospitality Intern, you will assume a versatile role within both our student services and marketing divisions. Your primary duties will include orchestrating engaging social program activities and generating captivating visual content to promote English Path. This distinctive position requires close collaboration with the Social Media Executive to bolster our online visibility while being an essential part of the dedicated Student Services team.

Student Services Responsibilities:

  • Welcome new students and facilitate a seamless orientation experience.
  • Promote a customer service-oriented culture to enhance student retention.
  • Lead various social program activities to boost student involvement.
  • Address student inquiries promptly regarding courses, accommodation, and well-being.
  • Effectively manage and resolve student issues and complaints.
  • Gather and analyze feedback for ongoing improvement and high satisfaction levels.
  • Coordinate with the head office on post-arrival service matters.
  • Assist in managing student accommodation and collaborate for optimal service delivery.
  • Proactively identify and implement opportunities for service enhancement.
  • Support administrative tasks as needed.

Customer Service and Hospitality Duties:

  • Deliver exceptional customer service, addressing inquiries and concerns.
  • Assist in managing student accommodation arrangements.
  • Collaborate with the Student Services team to ensure student well-being.
  • Efficiently handle and resolve student issues or complaints.
  • Support administrative tasks related to hospitality services.

ELIGIBILITY:

  • Open to students applying as part of their college, school, or university course requirements.

REQUIREMENTS:

  • Strong communication and interpersonal abilities.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work independently as well as collaboratively within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education sector and study abroad programs is advantageous.

Key Performance Indicators:

  • Student satisfaction scores and feedback.
  • Timely and effective responses to student inquiries.
  • Successful resolution of student issues or complaints.
  • Improvements in student retention rates.
  • Positive feedback from staff and visitors regarding interactions.
  • Contributions to the enhancement of hospitality services.
  • Implementation of service improvements based on feedback.

WHAT WE OFFER:

  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months.

OTHER INFORMATION:

The Student Services and Hospitality Intern will also be expected to demonstrate their commitment:

  • To English Path's values and regulations, including equal opportunities policy.
  • To English Path's social, economic, and environmental responsibilities, minimizing environmental impact in the performance of the role, and actively contributing to the delivery of English Path's Environmental Policy.
  • To English Path's health and safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned.

English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff and volunteers to share this commitment. We are fully committed to ensuring that consistent effective safeguarding procedures are in place to support everyone at the school. Before the interview, all gaps in CVs must be explained satisfactorily, and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of employment. All concerns are passed to our Designated Safeguarding Lead. As this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Disclosure and Barring Service (DBS) check will be required for the successful candidate.

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