Vendor Operations Manager

3 weeks ago


Northampton, Northamptonshire, United Kingdom Barclays Bank UK PLC Full time
Position Overview

The Vendor Operations Manager at Barclays will be instrumental in steering the future of our Execution Services division. This role entails the supervision of operational activities, adherence to established protocols, implementation of risk mitigation strategies, and ensuring compliance with applicable regulatory standards.

Key Responsibilities
  • Analyze operational data to identify trends and opportunities for process enhancement and the development of new procedures.
  • Oversee the operational management of a designated business area, fostering efficient processes and compliance initiatives that support the bank's objectives.
  • Engage collaboratively with both internal and external stakeholders, including business leaders and service providers, to ensure alignment with the bank's goals and service level agreements.
  • Lead and mentor operational staff, providing guidance and support to enhance the quality of their deliverables.
  • Develop and manage key performance indicators (KPIs) to assess the effectiveness of operational functions, leveraging data and technology for continuous improvement.
  • Ensure compliance with all regulatory requirements and internal policies that pertain to customer service.
  • Foster a safe environment for open communication, actively seeking feedback to keep the people agenda focused on critical areas.
  • Collaborate with HR to implement retention strategies aimed at reducing employee turnover.
Expectations for Assistant Vice President
  • Provide consultation on complex matters, offering strategic advice to leadership for resolving escalated issues.
  • Identify risk mitigation strategies and develop new policies to support governance and control initiatives.
  • Take ownership of risk management and enhance controls related to operational activities.
  • Engage in collaborative efforts across various departments to align with business strategies and activities.
  • Conduct in-depth analysis of data from diverse sources to creatively solve problems and communicate complex information effectively.
  • Influence stakeholders to achieve desired outcomes while maintaining a focus on the bank's values of Respect, Integrity, Service, Excellence, and Stewardship.
All colleagues are expected to embody the Barclays Values and demonstrate the Barclays Mindset, which emphasizes Empowerment, Challenge, and Drive.

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